Help
Questions, and straight answers.
Everything about listing a business, controlling what customers can see, getting verified and handling enquiries. If your question is not here, get in touch — a person answers.
01
Getting started
What is GullyDirectory?
GullyDirectory is a local business discovery and digital business profile platform. Businesses can create listings by city and locality, add offerings, share their profile link, publish their opening hours, and receive customer enquiries.
Who can list a business?
Shops, clinics, consultants, service providers, dealers, distributors, manufacturers, agencies, local businesses and professionals can list their business.
Is GullyDirectory only for one type of business?
No. GullyDirectory is used by retail stores, clinics, service providers, manufacturers, consultants, education centres and local businesses of every kind.
Is listing free?
Yes. Businesses can start with a free listing. Paid visibility options may be added later.
02
Business listings
What details can I add to my listing?
You can add business name, description, category, country, state, city, locality, address, offerings, business hours, website, social links, Google Maps link and contact details.
Can I add products, services and solutions?
Yes. Offerings can be added under three types: products, services and solutions.
Can I add multiple locations?
Yes. You can create multiple business listings for different cities and localities under a single company.
Can I clone an existing listing?
Yes. An existing listing can be cloned to create a new one for another city or locality, which is useful for branches and multiple service areas.
03
How customers find you
How will users find my business on GullyDirectory?
Customers search by city, locality, category, service or business name. Every area and trade has its own page, so a listing in Koramangala appears on the Koramangala page as well as in search.
Is city selection required when searching?
Yes. City is required for search, so results always carry the right location context. Locality and category then narrow it further.
The one worth knowing
Your phone number is hidden until you decide otherwise.
Phone, WhatsApp and email are three separate switches on a listing you own. Show the ones you want customers to use and leave the rest off — the page works either way.
04
Contact details and visibility
Will my phone number be shown publicly?
By default your phone number is hidden. You choose whether to show or hide it in Visibility Settings.
Can I show my WhatsApp number?
Yes. WhatsApp can be shown or hidden independently of your phone number.
Can I hide my email address?
Yes. Email can be hidden or shown based on your visibility settings.
Can I show my website and social links?
Yes. You can add website, Instagram, Facebook, LinkedIn, YouTube, X/Twitter, Pinterest and Google Business Profile links.
05
Verification
What is business verification?
Verification lets you upload company documents and request a verified badge for your profile. A verified badge tells customers the business has been checked.
What documents can I upload for verification?
You can upload a GST certificate, Udyam certificate, shop and establishment licence, incorporation certificate, trade licence or professional certificate.
Are my uploaded documents public?
No. Verification documents are used only for internal review and are never shown publicly.
06
Enquiries
How do customers contact me?
Customers can send an enquiry from your public profile page, or ring the number on it. They do not need an account to do either, which keeps the enquiry rate high.
Where do enquiries go?
Each enquiry is emailed to you and kept in your dashboard, where you can mark it read or archive it once you have dealt with it.
Can GullyDirectory staff read my enquiries?
No. An enquiry is encrypted the moment it arrives, under a key held in the server environment and never in our database. Only the account that owns the listing can open it, and there is no way for any staff account to read one.
Do you sell my enquiries to other businesses?
No. An enquiry sent to your listing goes to you alone. We do not resell it, and we do not pass your customer's details to anyone else.
How can I contact support?
Use the Contact page for listing support or verification help, or email hello@gullydirectory.com.
Still have a question?
Write to us and a person will answer — we are a small team and we read everything.
Contact us